Privacy Policy
1. Information We Collect We may collect the following information when you use OHJAYTELECOM: Personal Information such as your name, email address, and phone number; Transaction Information including airtime, data, and bill payments; Usage Data such as interactions within the app; Device Information including device type, operating system, and app version. You may also use parts of our platform without providing personal information.
2. How We Use Your Information: We use the information we collect to provide and manage our services, process transactions securely, improve user experience, communicate updates or support messages, and comply with legal obligations.
3. All sensitive payment: Information is processed through trusted third-party providers. We do not store your card details on our servers, and all transactions are secured using encryption technologies.
4. How We Protect Your Information: We implement appropriate security measures including secure servers, encryption protocols, restricted data access, and continuous monitoring for vulnerabilities.
5. Sharing of Information: We do not sell, trade, or rent your personal information. We may share information with trusted third parties who assist in operating our platform, processing payments, or providing support, and they are required to keep your information confidential. We may also disclose information when required to comply with the law, enforce policies, or protect rights, safety, or property.
6. Children’s Privacy OHJAYTELECOM does not knowingly collect information from individuals under 13 years old. Our services are intended for users aged 13 and above.
7. Data Retention: We retain your information only as long as necessary to provide our services and comply with legal obligations. You may request account deletion at any time.
8. Changes to This Privacy Policy We may update this policy from time to time, and all changes will be posted on this page with an updated effective date.
REFUND POLICY
At OHJAYTELECOM, we are committed to delivering fast and reliable digital services. Due to the nature of our products (airtime, data subscriptions, and bill payments), all transactions are generally final and non-refundable once successfully processed.
1. No Refund After Successful Delivery Once a transaction has been successfully completed and the purchased service (airtime, data, or bill payment) has been delivered, it cannot be reversed or refunded. Users are advised to carefully confirm all details before completing any transaction.
2. Failed or Pending Transactions If a transaction fails or remains pending and your account has been debited, you may be eligible for a refund or reversal. In such cases: The transaction will either be automatically reversed within 24–72 hours, or you may contact our support team for assistance.
3. Duplicate Payments If you are charged more than once for the same transaction, OHJAYTELECOM will investigate and process a refund for the duplicate charge once confirmed.
4. Incorrect Details Entered by User OHJAYTELECOM is not responsible for losses resulting from incorrect details entered by users (e.g., wrong phone number or meter number). Such transactions are not eligible for refunds once processed successfully.
5. Service Downtime or System Errors In cases where a transaction is affected by system errors or service downtime, and the service is not delivered, users will receive either a full refund or wallet credit after verification.
6. Refund Processing Time Approved refunds may take between 24 hours and 5 business days to reflect, depending on the payment method and financial institution.
7. Fraudulent or Suspicious Activity OHJAYTELECOM reserves the right to decline refund requests in cases involving suspected fraud, abuse, or violation of our terms of service.
8. Contact for Refund Requests For any refund-related inquiries, please contact our support team: Email: ohjaytelecom@gmail.com
Website: https://ohjaytelecom.site
